Confidence and Assertiveness

This workshop includes the content listed below, however, all courses can be tailored to suit individual requirements/business needs and can be adjusted as necessary. Workshops may be tailored on the day to suit the delegate needs. Select the Personal development tab for a general overview of the courses available. 

Course Outline – Confidence and Assertiveness

Understanding behaviour styles

  • Definition of assertive behaviour
  • Identifying the differences between assertive, aggressive and passive behaviour
  • Identifying behaviours linked with assertiveness
  • What’s your own style? What are the strengths and weaknesses?
  • Techniques to build self-esteem and confidence

Handling difficult situations, problem solving and conflict

  • Recognizing and breaking the barriers to assertiveness
  • Managing challenges effectively in the workplace
  • Dealing with difficult people
  • Dealing with fear and apprehension
  • Giving and receiving feedback
  • dealing with constructive criticism

Assertive communication skills

  • The importance of positive thinking
  • How to say ‘No’
  • Take control through body language
  • Using assertive language
  • How self-esteem affects your behaviour
  • What techniques can help you build self-esteem

Individual ongoing development

  • Establishing your own goals
  • Developing an action plan based on the techniques learned
  • How to stay positive


By the end of the workshop you will be able to:

  • Recognize your own behavior style
  • Identify the differences between assertive, aggressive and passive behaviour
  • Identify assertive behaviour and apply it to situations
  • Handle difficult situations confidently
  • Recognize the importance of body language and assertive language
  • Give and receive feedback effectively
  • Deal with criticism and confrontation
  • Develop action plan based on personal goals