Communication Skills

The communication skills workshop includes the content listed below, however, all courses can be tailored to suit individual requirements/business needs and can be adjusted as necessary.Workshops may be tailored on the day to suit the delegate needs. Select the business Skills tab for a general overview of the courses available. 

Course Outline – Communication Skills

The communication skills workshop explores helpful, practical techniques to improve your interaction with others.  You will leave the course with skills in which to practice to improve individual development and improve self-confidence. All content can be tailored to suit individual business needs as necessary.

Introduction to communication skills

  • What is communication?
  • Interpersonal communication skills
  • Identifying individual skills/self assessment
  • Differences between verbal and non-verbal communication
  • Different types of communication

Essential skills

  • Effective speaking
  • Listening skills/Active listening
  • Reflecting and clarifying
  • Improving overall communication
  • The 7 C’s of communication

Building relationships

  • Being assertive
  • Rapport and charisma
  • Sensitive information and disrection
  • Politeness
  • Giving and receiving feedback
  • Dealing with difficult situations
  • Unfamiliar environments
  • Constructive Criticism


By the end of the workshop you will be able to:

  • Understand and practice various techniques which constitute effective communication
  • Recognize the different types of communication
  • Identify your individual communication strengths and weaknesses
  • Understand how to listen effectively
  • Identify and use techniques to build relationships
  • Understand the importance of interaction